2 Reviews in Alfama: The Secret to 5 Stars Is in the Fold of the Sheet

Imagine this: you've just opened your Local Accommodation in Alfama. Renovated apartment, river view, authentic neighborhood. The first guests arrive, sleep, leave. Days later, you get the notification: two reviews. You open the app with that butterflies-in-the-stomach feeling. One says "everything impeccable, fragrant sheets". The other praises the location, but lets slip: "the sheets were a bit wrinkled". Result? 4 stars. Not bad. But it could be 5. And the difference between 4 and 5 stars... (total 10437 chars)