Meet Marta. She has a tiny apartment in Alfama, the kind with a river view if you lean out on the balcony and crane your neck. She's been renting it on Airbnb for two years. The reviews were good — until complaints about the sheets started appearing.
"They weren't dirty, mind you. But wrinkled. They looked like they'd come straight out of the basket."
Marta used to iron until two in the morning, between every check-out and check-in. One day, after a guest gave her 4 stars with the comment "everything great, but the... (total 7857 chars)