Real Story: Airbnb in Alfama Achieves 5 Stars with IroningHero

It was 11 p.m. on a Thursday in August when Rita looked at the laundry basket and realized she had a problem. Her first Airbnb booking — a French couple arriving the next day at 2 p.m. — expected washed sheets, fluffy towels, and ironed pillowcases. But the washing machine had finished its cycle two hours ago, the clothesline in the small Alfama courtyard showed no signs of drying in the night humidity, and the iron had been broken since the move. It was at that moment that R...